1. Provider and acceptance
AERA is provided by Maxim Evgenyevich Georgiev, an individual entrepreneur, Russian Tax ID (INN) 691606134262, OGRNIP 326690000064721, address: 171842, Тверская обл., г. Удомля, ул. Космонавтов, д. 7А, кв. 146. Support, electronic legal notices and claims: support@aera-platform.ru. By creating an account and separately selecting acceptance of this offer, the user enters into the agreement under its current version. Independent contracting by users under 18 is not supported.
2. The service
AERA is software for connecting supported CRM and other data sources, calculating metrics, detecting changes, and generating analytical signals, summaries and alerts, including through Telegram. Available functions depend on the current product version, integrations and plan. Demo figures are examples and do not guarantee the same commercial result.
3. Account and user responsibilities
Users must provide accurate details, protect credentials and use AERA lawfully. The user is responsible for having a lawful basis to connect systems and provide data to AERA, including third-party personal data from a CRM. Disrupting the service, bypassing access controls, accessing other users’ data or unlawful use is prohibited.
4. Free access
This site does not currently claim an automatic first brief or a metered set of Ask AERA questions. The server has not confirmed that those are prepared or counted. Connect your CRM and see what AERA sees in your data. A card is not required for the account. Historical trial records already stored by the service are kept and are not rewritten.
5. Plans and pricing
The current plans, included features, prices and actual online-billing status shown on the Pricing page form part of this offer. A change to the price of an active paid subscription applies only to a future billing period after advance notice; the user may cancel renewal before the new price takes effect.
6. Payments and receipts
Card payments are made on the secure payment page of JSC “TBank”; AERA does not receive or store card details. The published T-Bank settlement account is a requisite of the individual entrepreneur and does not by itself turn checkout on. CloudPayments is off in the default configuration. YooKassa remains only for payments already made. Each billing period (a month or a year) is paid as a separate payment. Extra CRMs and AI request packs can be added to a period that is already paid: they last until that period ends, and the price is prorated to the days left in it. AERA does not receive or store the full card number or CVC. After receiving a payment, the Provider issues an electronic fiscal receipt as required by law.
7. Automatic renewal
Automatic renewal and recurring charges are not used now: AERA does not store a card for repeat charges, and the user pays for the next period themselves. If automatic renewal is launched, it applies only after the user has received clear information about it before linking a payment method. Future recurring charges can then be refused through an account function or by email to support@aera-platform.ru; after a refusal, the payment details are not used for new charges.
8. Cancellation and refunds
Once recurring billing is launched, disabling renewal stops future charges; access to an already paid period continues until it ends unless mandatory law requires otherwise. Consumers retain the mandatory rights available under Russian consumer law, including withdrawal from a service contract; any refund is determined under mandatory law, taking into account the service already supplied and actual expenses where the law permits them to be deducted. Business users receive refunds for a billing period that has started where required by law, these terms or a separate agreement. Requests: support@aera-platform.ru.
9. Integrations and CRM data
AERA works only with systems connected by the user and the permissions granted. Availability of third-party CRM, Telegram and other services also depends on their providers. Data imported from a specific CRM is deleted without undue delay after that CRM is disconnected. Third-party personal data from CRM systems is also governed by the separate CRM Data Processing Terms.
10. Account deletion
When account deletion is requested, access is blocked without undue delay and service data is deleted within 30 days. Certain tax, payment, evidentiary or claims records may be retained longer only to the extent and for the period required by law or needed to establish, exercise or defend legal rights.
11. Intellectual property
Rights in AERA software, code, interfaces, design, text and service materials belong to the Provider or are lawfully used by it. While access is active, the user receives a limited, non-exclusive and non-transferable right to use AERA for the user’s own purposes. Exclusive rights and rights to distribute or resell the software are not transferred.
12. Availability and limitations
AERA aims to operate reliably but cannot promise absolute uninterrupted availability because maintenance, updates, connectivity failures and third-party outages may occur. Analytical outputs support decision-making and are not accounting, tax, legal or investment advice. Mandatory consumer rights and liability that cannot legally be excluded remain unaffected.
13. Support
Support and legal notices: support@aera-platform.ru. AERA replies within 3 business days. This is the time for the first substantive response, not a guaranteed time to fully resolve every technical issue.
14. Changes
AERA may update these terms when the product, law or commercial terms change. The new version is published here with its effective date. Material changes affecting an active paid subscription are communicated before they apply. Mandatory consumer rights cannot be waived by an update.
15. Governing law and disputes
Russian law applies. The parties should first try to resolve a dispute through support@aera-platform.ru. Mandatory consumer jurisdiction and other consumer protections remain unaffected.